Every call, chat, and email is a chance to solve a problem and make someone's day easier. We're looking for a Customer Service Specialist who thinks on their feet, stays calm under pressure, and turns stressful moments into solved ones.
If you're organized, detail-oriented, and genuinely enjoy helping people — keep reading.
- Handle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channel
- Resolve customer concerns around payments, balances, and payment plans — and follow up on open issues through to resolution
- Verify customer identity and accurately document every interaction and transaction
- Identify and escalation complex issues to the right team
- Build deep product knowledge so you can offer the best alternatives and solutions
- Meet and exceed your KPIs (quality, handle time, first-contact resolution)
What You Bring
- Bilingual proficiency in English and Spanish (B2+ spoken and written)
- 1+ years of customer service experience in a call center or BPO environment
- Impeccable spelling and written communication
- Confident multitasking across multiple systems and platforms
- Solid numerical skills — comfortable with payment, interest, and penalty calculations
- High school diploma (completed)
Bonus points for
- Experience in financial services
- Familiarity with Zendesk and Five9
What We Offer
- Productivity bonus
- Attendance bonus
- Monthly grocery vouchers
- Statutory benefits from day one
- Company-paid uniforms upon permanent contract
Seniority level
- Entry level
Employment type
- Full-time
Industries
Outsourcing and Offshoring Consulting
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