Infosys in Mexico is seeking an experienced L2 Application Support Analyst to provide production support for Java-based applications, ensure stability, and resolve incidents within SLAs. You will monitor availability, analyze logs, and collaborate with cross‑functional teams to maintain high service levels.
The role emphasizes hands-on Java/J2EE troubleshooting, incident, problem, and change management, with ServiceNow for ticketing, and active participation in releases, RCA, and continuous
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📌 Java Production Support EngineerITIL (Centro)
🏢 Infosys
📍 Centro
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