Teletrac Navman is seeking a Technical Support Team Lead to drive day-to-day performance of a integral support team. You will manage case flow, ensure timely resolutions, and coach agents to measurable improvements while maintaining service quality.
You will use dashboards to identify gaps, own escalations when needed, and collaborate with Tier 2/3, Product, and Field Services to remove blockers and sustain high customer satisfaction.
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📌 Technical Support Team Lead: Drive Performance & Coaching (Monterrey)
🏢 Vontier
📍 Monterrey
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