Job Description

- Define and lead the technology strategy and roadmap for the LATAM region, aligning with integral technology standards and regional business priorities.
- Oversee IT infrastructure, network, and systems across all hotels in the region, ensuring high availability, security, and performance.
- Lead the selection, implementation, and support of core hotel systems, including PMS, POS, revenue management, and guest experience platforms.
- Partner with hotel General Managers and department heads to identify technology needs and deliver solutions that improve operational efficiency and guest satisfaction.
- Build, mentor, and manage a regional team of IT professionals, fostering a culture of service, accountability, and continuous improvement.
- Drive cybersecurity and data privacy compliance across the region, in line with company policy and local regulatory requirements.




- Manage relationships with regional technology vendors and service providers, negotiating contracts and ensuring service levels are met.
- Own the regional technology budget, balancing cost control with investment in innovation and infrastructure upgrades.
- Support new hotel openings, transitions and renovations by planning and executing technology deployments on time and within budget and respective POBs.
- Collaborate closely with global IT, Digital, and Revenue Management teams to align regional initiatives with broader company objectives.
- Stay current on emerging hospitality technology trends and identify opportunities to enhance the guest and employee experience across the portfolio.

📌 Head of Technology, LATAM (Cancún)
🏢 Ennismore
📍 Cancún