Amazon is seeking a motivated and analytical professional to lead PMO initiatives and performance management within the External Fulfillment team. In this role, you will drive cross-functional projects focused on cost optimization and delivery speed, partnering with both internal and external teams to deliver measurable results. You will leverage data analysis to support strategic decision-making, build key metrics and data bridges that enable the team to achieve its primary goals, and ensure operational excellence across the External Fulfillment program.

This role requires a strong ability to work with large volumes of data, communicate results to senior leadership, and influence stakeholders across multiple levels of the organization.

Lead PMO for External Fulfillment initiatives, managing timelines, dependencies, and deliverables across multiple workstreams

Drive cost and speed-related projects in partnership with internal and external teams, ensuring alignment with business goals

Perform data analysis to generate actionable insights that support strategic and operational decision-making

Design and build new key metrics and data bridges to track progress toward primary goals

Manage External Fulfillment performance, identifying opportunities for improvement and driving action plans with stakeholders

Work with large volumes of data and big data tools in a highly complex business environment

Conduct dive deeps to identify root causes of gaps impacting customer experience

Communicate results and recommendations to senior leadership with a customer-backwards focus

Key job responsibilities
Lead PMO for External Fulfillment initiatives, managing timelines, dependencies, and deliverables across multiple workstreams





Drive cost and speed-related projects in partnership with internal and external teams, ensuring alignment with business goals

Perform data analysis to generate actionable insights that support strategic and operational decision-making

Design and build new key metrics and data bridges to track progress toward primary goals

Manage External Fulfillment performance, identifying opportunities for improvement and driving action plans with stakeholders

Work with large volumes of data and big data tools in a highly complex business environment

Conduct dive deeps to identify root causes of gaps impacting customer experience

Communicate results and recommendations to senior leadership with a customer-backwards focus

A day in the life
Review cost, speed, and accuracy dashboards using SQL and Excel
Lead cross-functional stand-ups to track project timelines and dependencies
Dive deep into performance gaps using large datasets to find root causes
Build data bridges and new metrics tied to the team's primary goals
Partner with external fulfillment providers on scorecards and action plans
Present customer-backwards insights and recommendations to senior leadership
Align stakeholders across multiple levels using data to influence decisions
Manage PMO workstreams end to end, ensuring on-time delivery

About the team
Amazon is one of the most innovative companies in the world, and we are looking for curious, driven individuals who think big and want to help shape the future. At Amazon, you will grow into the high-impact professional you know you're ready to be. Every day brings new challenges, new skills to develop, and continuous personal growth. Join us and help define tomorrow.

📌 PMO Performance Manager, External Fulfillment (Ciudad de México)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Ciudad de México