About the Role

We are looking for a Regional Performance Optimization Manager who is passionate about driving operational excellence and business transformation across multiple markets.

This role will lead initiatives focused to optimizing operational performance through process improvement, data analysis, performance monitoring, and the implementation of scalable solutions. The position partners closely with Operations, Commercial, Account Management, Finance, Technology, and Regional Leadership to improve productivity, enhance customer experience, increase service quality, and maximize business profitability.

This is a highly cross-functional and strategic role that combines analytical thinking, project management, stakeholder management, and continuous improvement methodologies.

Key Responsibilities

- Lead regional initiatives focused on Operational Excellence and Performance Optimization.
- Analyze operational data, identify performance gaps, and develop actionable improvement plans.
- Design, document, standardize, and optimize business processes across regional operations.
- Develop and monitor KPIs, dashboards, and performance metrics to support data-driven decision-making.
- Lead cross-functional projects from planning through implementation and post-launch evaluation.
- Collaborate with regional leaders to identify improvement opportunities aligned with business objectives.
- Drive continuous improvement initiatives that increase operational efficiency and reduce process variation.
- Facilitate workshops, process-mapping sessions, and root cause analysis.
- Support change management initiatives and promote adoption of new processes and best practices.
- Identify automation opportunities and collaborate with Technology teams on scalable solutions.
- Ensure consistency of operational standards across countries and business units.
- Present business cases, project progress, and performance results to senior leadership.

Required Qualifications





- Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Process Engineering, Project Management, Data Analytics, or related fields.
- Proven experience in Operational Excellence, Business Excellence, Continuous Improvement, Performance Management, or similar functions.
- Experience leading end-to-end process improvement initiatives.
- Strong knowledge of process mapping and process documentation.
- Experience managing cross-functional projects.
- Excellent analytical and strategic problem-solving skills.
- Advanced English (written and spoken).

Preferred Qualifications

- Experience working with multicultural and regional teams.
- Advanced Excel.
- Experience with Microsoft Visio, Smartsheet, or similar process management tools.
- Knowledge of Lean, Six Sigma, Agile methodologies, or continuous improvement frameworks.
- Experience working in matrix organizations.

Key Competencies

- Strategic Thinking
- Analytical Mindset
- Continuous Improvement
- Business Acumen
- Project Management
- Stakeholder Management
- Change Management
- Communication and Influence
- Collaboration
- Results Orientation
- Customer Focus

Success Measures

- Improvement in operational KPIs.
- Successful implementation of regional optimization initiatives.
- Standardization of critical business processes.
- Increased operational productivity and efficiency.
- Improved customer satisfaction metrics.
- Increased adoption of standardized operating procedures.
- Delivery of projects on time and within scope.

Why Join Us?

You'll have the opportunity to shape operational excellence across multiple countries, collaborate with senior regional leaders, and drive meaningful business transformation through data, innovation, and continuous improvement.

Prestaciones y beneficios extra

- Salario en un rango de $30,000 a $35,000 mensuales.
- Prestaciones superiores a las de ley: Vales de Despensa, Seguro de Gastos Médicos Mayores, Seguro de Vida, Fondo de Ahorro.
- Contratación directa por la compañía.

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📌 Manager de Mejora Continua y Optimización de Procesos (Ciudad de México)
🏢 Empresa Confidencial
📍 Ciudad de México