Job DescriptionEXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).Job Execution Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Collaboration Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.Culture Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and DevelopmentParticipates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.



Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. Integral Role (50% of responsibilities)Get full and proper usage of existing systems and tools by GEO’s and OperationsIntroduce new processes to our operations in our pursuit of relentless efficiencyReceive and roll out new operating systems and related tools – and provide meaningful feedbackSupport the deployment and improvement of Global Business Operations strategy and effortsCollaborate with other district, regional, and global resources to build consistency in all processesContribute to a global operational standard to create and protect the pursuit of a Best in Class operations District RoleTake direction from Regional Manager, Business Operations – Process (RVP Region)Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistencyProduce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception managementIdentify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methodsProvide training for every employee in the art and application of the Fundamentals of Business Process,



through both teaching and mentoringMonitor EXCEL standards and District Excellence metrics to and promote behaviors and processes to close the performance gap between districtsBe involved and have knowledge and understanding in customer and external ISO AuditsLead and ensure progress on corrective and preventative actions within your districtWork alongside the District Business Solutions (if applicable) to deliver reporting and automation to the fieldPresent improved data and analytics for internal business opportunity and external client valueSupport the deployment and improvement of Global Business Operations strategy and effortsCollaborate with other districts, regional and global resources to build consistency in all processesPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. QualificationsKNOWLEDGE, SKILLS AND BEHAVIOURS:Knowledge:Global Logistics industryUnderstanding of Expeditors systems and procedures Skills:Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive resultsPro-active and strong organizational skillsGood computer skills (Microsoft Office)Fluent in English Behaviours:Positive and willing to help attitudeTRAINING AND QUALIFICATIONS:Training Requirements:Meet company standards of 52 hours training per year, including as needed management/leadership training Education and Experience:6 months to 1 year related experience and/or training; or equivalent combination of education and experience Additional InformationExpeditors offers excellent benefitsCompetitive salaryFeatures above the lawLife insuranceInsurance of major medical expensesEmployee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.

📌 Ciudad De México | District Business Operations Analyst
🏢 Expeditors
📍 Ciudad de México