- Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)- New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems- Assist with installing or upgrading the production/Logistics software- Preparation of reports (anti-virus, bitlocker, PC replacement plan...)- IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)- At least 3 years of work within IT support or related/progressive work within IT.
- At least 1 year in IT service desk or customer facing IT team is desirable.
- Strong customer service mindset with good troubleshooting and communication skills.
- Experience with MNC using a centralized governance model highly recommended.
- Certification and courses related to IT (ITILv4, CompTia A+, Microsoft certs, ...) is a plus.
#J-*****-Ljbffr

📌 It Support Specialist (Night Shift) (Tijuana)
🏢 Reconocida empresa
📍 Tijuana