Summary:To support Azelis US in handling customer complaints and other nonconformance issues.
The position will be able to handle a nonconformance from entry, monitoring, communicating with the customer, issuing return good authorizations, tracking the returns through the warehouse, issuing credit memos to the customer, update and confirm additional training presented to prevent future occurrences, and initiate follow up and closure with inter-departments to be sure they are being closed out in the allotted time frames.
Be the main contact with SHEQ for NCR resolution.
Other responsibilities and reporting as assigned.Essential Duties and Responsibilities include the following.




Other duties may be assigned.Manage customer complaint or other NCR requests and determine next stepsEnter NCR details into reporting tool as necessaryEnsure all information is correctly completed in reporting tool including required attachments/documentationMonitor and communicate next steps to necessary partiesAssist department Managers in investigating, providing root cause, and implementing corrective actions, excluding product quality investigations.Assist SHEQ regulatory team in escalating product quality complaints with Product Development Managers and Suppliers as neededTrack returns to the warehouseTrack credit memos for open NCRsConfirm inventory is updated when issuing credit to correct warehouseConfirm all necessary steps are completed for each NCRInitiate follow up on open NCRs to appropriate departmentsWork with SHEQ assurance on follow up and closure of all NCRsManage final communication of corrective action/resolution to customer as necessaryDevelop business level NCR reviews that will aid in continuous improvementMaintain a weekly aging report for all open NCRsRun a weekly report on all open NCRs and work on follow up on each NCR.
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📌 Ncr Analyst (Monterrey)
🏢 Azelis
📍 Monterrey