Collections Specialist — U.S. Collections (Advanced English) Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus Are you a natural negotiator who knows how to turn a tough conversation into a win-win?
We're looking for a Recovery Specialist to join our Recovery & Collections team, managing delinquent accounts in the U.S. consumer lending market — someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.
If you thrive in a fast-paced environment, love the satisfaction of closing an account, and want your earnings to reflect your results, we want to hear from you.
What You'll Do - Own a personal queue of 1,500+ U.S. accounts, reaching out to customers by phone, text, email, and letter to set up payment arrangements - Negotiate payment plans and settlements that get results while treating every customer with respect - Handle inbound and outbound calls with confidence, using active listening and smart call control - Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar - Resolve problems and de-escalate conflicts like a pro - Collaborate with a specialized, tight-knit collections team - Meet — and beat — monthly collection goals and KPIs - Work in full compliance with the FDCPA and all U.S. state and federal regulations What You Bring - Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers) - 1+ years of U.S.



market collections experience in a call center or retail environment - Hands-on experience with ***** day delinquent accounts and an understanding of charge-offs - Proven ability to negotiate and close delinquent accounts — this is the heart of the role - Creativity and resourcefulness when working with delinquent customers — you'll have real latitude to find solutions - A competitive, results-driven mindset — you like to win, and it shows in your numbers - Coachability — you welcome feedback and follow through on what you commit to - Adaptability to different personalities and the ability to stay cool under pressure - Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once - Discretion with confidential and compliance-related information - Flexibility to work Saturdays based on portfolio and business needs What We Offer - Uncapped collections performance bonus — your results set your ceiling - Monthly punctuality bonus - Grocery vouchers (vales de despensa) - Statutory benefits from day one (IMSS) - Company-paid uniforms once hired - Monthly Friday Recognition Event to celebrate top performers - Additional company benefits and recognition programs - Comfortable indoor office environment in Polanco Schedule - Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time) Ready to put your English and negotiation skills to work?
Apply today — we can't wait to meet you.
We are an equal opportunity employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

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