Zaelab is looking for a Release Manager to own and drive the software release process for a key client engagement.In this role, you'll bring structure, visibility, and predictability to how software moves into production.
You'll own the release process from planning and readiness through go‐live and post‐release stabilization, working across engineering, QA, DevOps, project teams, and client stakeholders to make sure everyone is aligned and releases happen smoothly.This is not a hands‐on development role.
We're looking for someone who understands the technical side of software delivery but thrives in the orchestration of it — connecting teams, anticipating risks, keeping dependencies moving, and making sure there is a clear plan when things don't go as expected.What You'll Do:Own the release calendar — Build and manage the release schedule across the engagement, coordinating dependencies, freeze windows, environments, and competing workstreamsDrive release readiness — Establish clear entry and exit criteria, facilitate go/no‐go discussions, and ensure the right approvals are in place across engineering, QA, security, and client teamsLead cutover planning — Create detailed, actionable cutover plans with clear owners, timing, dependencies, and checkpoints.
Coordinate dry runs and rehearsals for higher‐risk releasesEnsure rollback readiness — Make sure releases have documented and tested rollback plans, with clear triggers and decision ownership established before deploymentKeep stakeholders aligned — Own release communications before, during, and after deployment, adapting the level of detail for technical teams, leadership, and client stakeholdersIdentify and manage risk — Surface potential blockers early, whether they're related to testing, environments, dependencies, or timing, and bring forward clear mitigation optionsImprove how we release — Track release performance and trends, lead retrospectives, and continuously improve the processes that help teams ship reliablyPartner with DevOps — Work closely with DevOps teams around deployment automation, environments, branching, and versioning.
You won't be expected to build pipelines, but you should understand how they work and how they impact release planningWhat You Bring:4+ years of experience in release management, delivery management, technical program management,



or a similar role within software deliveryHands‐on experience managing production releases end to end, including planning, readiness, go/no‐go, cutover, and rollbackStrong understanding of the SDLC, CI/CD concepts, deployment environments, and branching/versioning strategiesExperience coordinating across engineering, QA, DevOps, project teams, and external or client stakeholdersStrong written and verbal communication skills, with the ability to create clear runbooks, release updates, and executive‐level summariesA structured, calm approach to decision‐making, particularly during high‐pressure releases or production issuesExperience working with tools such as Jira, Confluence, release workflows, and delivery dashboardsActive use of AI tools such as ChatGPT, Claude, or Copilot to work more effectively — whether creating release documentation, summarizing information, drafting communications, or improving workflows — combined with good judgment around validating AI‐generated outputNice to have:Experience working in eCommerce environmentsExposure to CPQ (Configure, Price, Quote) solutionsSalesforce experienceServiceNow experienceExperience working in consulting, professional services, or another client‐facing delivery environmentITIL, SAFe Release Train Engineer, PMP, or similar certificationWhat success looks like:You create clarity around releases before they happen.
Teams know what is shipping, when it is shipping, who owns each step, what could go wrong, and what the plan is if it does.You're proactive rather than reactive, comfortable working across technical and business teams, and able to bring structure to complex client environments without adding unnecessary process.Requirements4+ years of experience in release management, delivery management, technical program management, or a similar role within software deliveryHands‐on experience managing production releases end to end, including planning, readiness, go/no‐go,



cutover, and rollbackStrong understanding of the SDLC, CI/CD concepts, deployment environments, and branching/versioning strategiesExperience coordinating across engineering, QA, DevOps, project teams, and external or client stakeholdersStrong written and verbal communication skills, with the ability to create clear runbooks, release updates, and executive‐level summariesA structured, calm approach to decision‐making, particularly during high‐pressure releases or production issuesExperience working with tools such as Jira, Confluence, release workflows, and delivery dashboardsActive use of AI tools such as ChatGPT, Claude, or Copilot to work more effectively — whether creating release documentation, summarizing information, drafting communications, or improving workflows — combined with good judgment around validating AI‐generated outputBenefitsUnlimited Vacation/PTOFully remote and distributed teamsPaid Parental LeaveOngoing training and education opportunities0% Bureaucracy Culture - Focus is on responsibilities, not titleStudies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement.
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📌 Release Manager (Guanajuato)
🏢 Zaelab
📍 Guanajuato