Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a integral team dedicated to providing outstanding service and driving company success.

Key Responsibilities

Respond promptly and professionally to customer inquiries via email, chat, and social media.

Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.

Provide detailed information about products, services, and company policies.

Document all customer interactions and resolutions accurately in the CRM system.

Identify trends in customer feedback and elevate issues to appropriate departments for improvements.





Requirements

Proven experience in a customer support or similar role.

Excellent written and verbal communication skills in English.

Strong problem-solving abilities and a customer-first mindset.

Ability to manage multiple tasks and prioritize effectively in a remote environment.

Proficiency with helpdesk software and CRM systems.

Benefits

Competitive salary and performance-based incentives.

Fully remote position offering flexibility and work-life balance.

Opportunities for professional development and career advancement.

Comprehensive health, dental, and vision insurance.

A supportive and collaborative team culture, no matter the location.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

#J-18808-Ljbffr

📌 Technical Support Engineer Ii (Ejido de la Finca)
🏢 Storyblok
📍 Ejido de la Finca