INTEGRAL GROUP SOLUTION We are a multinational company operating in 25 countries, specializing in the marketing and delivery of assistance services.
We stand out for our commitment to quality, innovation, and customer experience.We are looking for talent to support the development of our teams!
Position ObjectiveYou will be responsible for training, developing, and enhancing agents' performance, ensuring their successful onboarding, retention, and quality within the operation.Key ResponsibilitiesDeliver technical training to new hires and existing teamsProvide on-the-floor support and coaching to agentsMonitor calls and identify areas for improvementProvide feedback focused on performance and qualityDesign and implement action plans to improve resultsRegularly assess team knowledge and performanceUpdate training content, materials,



and processesPrepare training and performance reportsParticipate in sessions with clients and internal teamsRequirementsBachelor's degree in Business Administration or a related field—either currently pursuing or completedAt least 2 years of experience in call center trainingB2 English proficiency—conversational levelExperience in training, coaching, or employee developmentStrong communication and leadership skillsResults-oriented mindset and focus on continuous improvementExperience preparing reports and tracking performance indicatorsWhat We OfferCompetitive SalaryStatutory benefitsOngoing trainingProfessional growth opportunitiesExcellent work environmentLocation and ScheduleLocation: Corporativo Capital Reforma, Mexico CityWork arrangement: On-siteSchedule: Monday through Friday, from 9:00 a.M. to 6:00 p.M.#J-*****-Ljbffr

📌 Trainer Analyst (Guanajuato)
🏢 IGS ASISTENCIA
📍 Guanajuato