VCAY Suites is a 39-suite hotel designed for families, friends, and groups traveling together. We’re hiring a remote VA to run evening guest service and virtual front desk coverage. This is a live guest-facing role: you must be comfortable appearing on camera when speaking with guests at the virtual front desk. What you’ll do Answer virtual front desk calls on camera and help guests check in, find their suites, resolve access issues, and get answers during their stay. Monitor guest messages and calls across Airbnb, , Expedia, Canary, Mews, Dialpad, email, and Whats App. Verify reservations and required check-in steps before sharing room information or issuing keys. Check the physical units included in combined reservations. Review new reservations, cancellations, and changes; update the appropriate team chats so nothing is missed. Follow up on unfinished cleaning, inspections, maintenance, and guest requests. Create or update Breezeway tasks and make sure each open issue has an owner and next step. Handle late arrivals and prepare a clear handoff for the 2:00 AM shift.



You’re a strong fit if you Speak and write excellent English and can stay calm and clear with guests on a live video call. Spanish is a plus. Have experience in hospitality, vacation rentals, customer support, or a remote front desk. Can work independently, check the reservation and operating systems before escalating, and follow an issue through to resolution. Are detail-oriented with guest identity, payments, room assignments, and key access. Have a quiet, professional workspace, a working camera and headset, reliable internet, and a backup plan for outages.

Experience with Mews, Canary, Breezeway, Airbnb, , Expedia, or hotel PMS software is helpful. We provide VCAY-specific procedures and training. To apply, send your résumé, your location in Mexico, your availability for the 6:00 PM–2:00 AM New Orleans shift, and a short video introducing yourself in English. Please also describe a guest issue you handled from start to finish and which hotel or reservation systems you’ve used.

📌 Virtual front desk & guest operations va — evening shift (Ciudad de México)
🏢 Vcay
📍 Ciudad de México