⭐ SAP Support Consultant – Advanced English – Remote (Europe & LATAM)

Location: Europe & LATAM
Work Model: Remote
Contract Type: Freelance
Allocation: Full Time
️ Language: Advanced English (C1 required)

Role Overview
We are looking for SAP Support Consultants to join an ongoing SAP application support service within a large healthcare environment.
This role is focused on first-level SAP support , providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.
The idóneo candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.

Responsibilities
• Provide first-level support for SAP ECC/R3 environments.
• Manage incoming tickets, incidents, and user requests.
• Process and resolve standard support cases independently.
• Perform incident triage and escalate complex issues to second and third-level support teams.
• Manage user administration activities, including password resets, account unlocks, user creation, and role assignments.
• Support authorization-related activities using existing roles and profiles.
• Monitor interfaces, IDocs, batch input processes, and operational alerts.
• Support recurring SAP FI period opening, closing, and locking activities.
• Participate in internal and customer meetings.
• Maintain accurate documentation of activities, incidents, and resolutions.




• Ensure effective communication with users and stakeholders while maintaining high service levels.

Requirements
• 1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.
• Experience working in SAP support, helpdesk, service desk, or application support environments.
• Experience with SAP user administration using SU01 .
• Basic understanding of role and authorization management using PFCG .
• Experience with ITSM or ticketing tools, preferably ServiceNow .
• Ability to work effectively in high-volume support environments handling multiple requests simultaneously.
• Experience performing incident classification, triage, and escalation.
• Experience supporting users with different levels of technical expertise.
• Basic knowledge of SAP FI, including:
Company Codes
Fiscal Year Variants
Period Opening and Closing Activities • Strong communication and customer service skills.
• Advanced English (C1 required).

⭐ Nice to Have
• Previous experience in the healthcare sector.
• Experience supporting hospital groups or organizations with multiple company codes.
• Knowledge of IDoc monitoring, interfaces/EDI, and batch input processes.
• Exposure to SAP MM or SAP SD environments.
• German language skills.
• Experience working in international support environments.

Benefits
• Fully remote work model.
• Full-time allocation.
• Long-term opportunity based on service quality and performance.
• International and collaborative environment.
• Exposure to large SAP support operations.
• Opportunity to work within the healthcare sector.

Apply now!

📌 SAP Support Consultant – Advanced English – Remote (Europe & LATAM) - México (Ciudad de México)
🏢 Sapindex
📍 Ciudad de México