VCAY Suites is a 39-suite hotel designed for families, friends, and groups traveling together. We’re hiring a remote VA to run evening guest service and virtual front desk coverage. This is a live guest-facing role: you must be comfortable appearing on camera when speaking with guests at the virtual front desk. What you’ll do

- Answer virtual front desk calls on camera and help guests check in, find their suites, resolve access issues, and get answers during their stay.
- Monitor guest messages and calls across Airbnb, Booking.com, Expedia, Canary, Mews, Dialpad, email, and WhatsApp.
- Verify reservations and required check-in steps before sharing room information or issuing keys. Check the physical units included in combined reservations.
- Review new reservations, cancellations, and changes; update the appropriate team chats so nothing is missed.
- Follow up on unfinished cleaning, inspections, maintenance, and guest requests. Create or update Breezeway tasks and make sure each open issue has an owner and next step.
- Handle late arrivals and prepare a clear handoff for the 2:00 AM shift.

You’re a strong fit if you




- Speak and write excellent English and can stay calm and clear with guests on a live video call. Spanish is a plus.
- Have experience in hospitality, vacation rentals, customer support, or a remote front desk.
- Can work independently, check the reservation and operating systems before escalating, and follow an issue through to resolution.
- Are detail-oriented with guest identity, payments, room assignments, and key access.
- Have a quiet, professional workspace, a working camera and headset, reliable internet, and a backup plan for outages.

Experience with Mews, Canary, Breezeway, Airbnb, Booking.com, Expedia, or hotel PMS software is helpful. We provide VCAY-specific procedures and training.

- To apply, send your résumé, your location in Mexico, your availability for the 6:00 PM–2:00 AM New Orleans shift, and a short video introducing yourself in English. Please also describe a guest issue you handled from start to finish and which hotel or reservation systems you’ve used.

📌 Virtual Front Desk & Guest Operations VA — Evening Shift (Ciudad de México)
🏢 Vcay
📍 Ciudad de México