Customer Experience Associate / Passport Global

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Full time / Remote
Fluent English (written & spoken)
~Contract Type: Independent contractor (you will be responsible for your own taxes and benefits).

Equipment: You need to provide your own computer equipment and internet.

Passport Global / /

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, One Skin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease.

Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

As a Customer Experience Associate, you'll be the friendly voice for customers tracking their international packages.



You'll follow established procedures while having the autonomy to handle most issues independently, all while contributing to our culture of empathetic, quality-focused support.
Provide empathetic support to customers with tracking-related inquiries via email and chat
Work efficiently to handle high ticket volumes while maintaining quality interactions (averaging 150 tickets per week, with the ability to handle up to 250 tickets per week during peak season, November-December)
You have 1+ years of experience in customer-facing roles (customer support at a startup or high-growth company is idóneo)
You communicate clearly and warmly in written and verbal English

We value quality over speed, thoughtful problem-solving over quick fixes, and genuine customer connections over transaction volumes. 20-minute interview with Latin Remote Workers

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📌 Customer Support / Customer Service Representative **IMMEDIATE HIRE** (Ciudad de México)
🏢 Latin Remote Workers
📍 Ciudad de México