systems engineer

roles and responsibilities:

primary skill required

hands & feet support for dc (compute, storage, backup, network.) Hands & feet support requirement for physical servers, network devices, storage, etc device reboot, console connection for remote access, cable/sfp removal/insert, cable replacement, racking/stacking, etc.

detailed description of project/requirement description

- installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- hardware/software troubleshooting and resolution
- perform imac (install, move, add, change) services for it assets, and support mobile phone and non-pc equipment such as scanners and printers.
- offer vip support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- l1 level network troubleshooting and resolution for lan connectivity




- hands & feet support to backend team for network/server/application issue
- working with vendor support contacts to resolve technical issues
- labelling racks & devices
- server mounting/movement
- network & sharing printer installation
- knowledge of office 365 support
- coverage/compliance software installation and troubleshooting
- good communication skill
- good knowledge of dhcp, dns.
- maintain it inventory, coordinate vendor support, and assist with procurement
- support mac devices
- strictly adhere to defined service level agreements (sla's)
- support recurring meetings, events, and after-hours activities as required
- documenting incidents, problems, and resolutions for future reference and for the knowledge base

📌 Especialista de sistemas (Ciudad de México)
🏢 Infosys
📍 Ciudad de México