about the company

join cma cgm, a global leader in shipping and logistics, and become part of a dynamic team committed to delivering exceptional customer experiences.

about the role

as a customer care manager, you will lead and coordinate customer care activities, ensuring outstanding service delivery while driving operational excellence and continuous improvement. This role plays a key part in strengthening customer relationships and supporting business growth.

responsibilities

- lead and coordinate customer care operations
- monitor service performance and customer satisfaction kpis
- drive process optimization and operational excellence
- support digital transformation and deployment of new tools
- develop and coach team members to achieve their full potential
- ensure compliance with integral procedures and standards

qualifications

- strong leadership and people management skills
- experience in customer service, booking, logistics, supply chain, or shipping operations
- ability to analyze data, monitor kpis, and implement action plans to improve performance




- experience leading process improvements, projects, and new tool implementations
- excellent communication and stakeholder management skills
- advanced english communication skills
- strategic mindset with a customer-centric approach

required skills

- strong leadership and people management skills
- experience in customer service, booking, logistics, supply chain, or shipping operations
- ability to analyze data, monitor kpis, and implement action plans to improve performance
- experience leading process improvements, projects, and new tool implementations
- excellent communication and stakeholder management skills
- advanced english communication skills
- strategic mindset with a customer-centric approach

preferred skills

- experience leading process improvements, projects, and new tool implementations

equal opportunity statement

cma cgm is committed to diversity and inclusivity in the workplace.

📌 Senior manager customer care (Ciudad de México)
🏢 Cma Cgm
📍 Ciudad de México