collections specialist — u.s. Collections (advanced english)

polanco, mexico city | full-time | $19,100 mxn/month + uncapped bonus

are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a recovery specialist to join our recovery & collections team, managing delinquent accounts in the u.s. consumer lending market — someone who can connect with customers in english, find solutions that work for everyone, and consistently crush their goals.

if you thrive in a fast-paced environment, love the satisfaction of closing an account, and want your earnings to reflect your results, we want to hear from you.

what you'll do

- own a personal queue of 1,500+ u.s. accounts, reaching out to customers by phone, text, email, and letter to set up payment arrangements
- negotiate payment plans and settlements that get results while treating every customer with respect
- handle inbound and outbound calls with confidence, using active listening and smart call control
- respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar
- resolve problems and de-escalate conflicts like a pro
- collaborate with a specialized, tight-knit collections team
- meet — and beat — monthly collection goals and kpis
- work in full compliance with the fdcpa and all u.s. state and federal regulations

what you bring

- advanced english proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with u.s. customers)
- 1+ years of u.s. market collections experience in a call center or retail environment




- hands-on experience with 1–365 day delinquent accounts and an understanding of charge-offs
- proven ability to negotiate and close delinquent accounts — this is the heart of the role
- creativity and resourcefulness when working with delinquent customers — you'll have real latitude to find solutions
- a competitive, results-driven mindset — you like to win, and it shows in your numbers
- coachability — you welcome feedback and follow through on what you commit to
- adaptability to different personalities and the ability to stay cool under pressure
- solid skills in ms excel, word, and outlook, plus the ability to juggle multiple platforms at once
- discretion with confidential and compliance-related information
- flexibility to work saturdays based on portfolio and business needs

what we offer

- uncapped collections performance bonus — your results set your ceiling
- monthly punctuality bonus
- grocery vouchers (vales de despensa)
- statutory benefits from day one (imss)
- company-paid uniforms once hired
- monthly friday recognition event to celebrate top performers
- additional company benefits and recognition programs
- comfortable indoor office environment in polanco

schedule

- monday–friday, 7:00 am–4:00 pm cst (8:00 am–5:00 pm during daylight saving time)

ready to put your english and negotiation skills to work? Apply today — we can't wait to meet you.

we are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

📌 Collections specialist (Ciudad de México)
🏢 GENESIS MANAGEMENT
📍 Ciudad de México