- manage customer orders from receipt through shipment, including order entry and updates in sage 100.
- communicate with u.s. customers about order status, product availability, shipping dates, and delivery issues.
- coordinate with production and warehouse staff to prepare and ship orders on time.
- work with the u.s. logistics provider, carriers, and customs partners to coordinate shipments and required documentation.
- help ensure orders meet customer requirements for labeling, packaging, pallet preparation, and delivery.
- maintain accurate order and shipment records and follow up on inventory discrepancies or open issues.
- support invoicing, purchase order processing, and routine transaction entry in coordination with the accounting team.

requirements

- 10 year experience / prior supervisory experience/ experience supporting multinational operations
- experience with month-end walk and analysis and driver-based variance explantion.
- bachelors degree in accounting, finance or related field
- strong organizational skills, experience with erp
- must live in tijuana

📌 Customer service manager (Baja California)
🏢 Tacna Services
📍 Baja California