At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.
Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person - everywhere!
The Company: Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.
What's in it for you: Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
Address: Ciudad de Mexico
The Senior Delivery Lead - Enterprise Programs will join the Enterprise PMO and lead large-scale, cross-functional programs spanning IT, business operations, and multiple geographies across the US and Latin America. The immediate focus of this role is a major multi-country integration program, with ongoing responsibility for enterprise programs as business needs evolve.
ESSENTIAL DUTIES & RESPONSIBILITIES: Program leadership and governance Lead end-to-end delivery of enterprise-scale programs: define program structure, governance model, workstream charters, milestones, risk frameworks, and executive reporting cadence
Own the integrated program plan across all workstreams,



ensuring dependencies are mapped, critical path is visible, and milestone dates are tracked rigorously
Establish and run program governance: steering committees, workstream coordination, RAID management, decision escalation protocols, and status reporting
Drive accountability across workstream owners, ensuring cross-functional teams deliver to plan and that dependencies do not become blockers
Manage program financials: budget tracking, SOW governance, forecast-to-vigente variance
Support vendor and third-party governance in partnership with business owners: contribute to SOW development, track milestone-based deliverables, and monitor contract compliance
Partner with Procurement and Legal on vendor selection, contract negotiations, and change order management as needed
Conduct regular vendor performance reviews against defined SLAs and KPIs; flag underperformance to business owners for remediation
Technology integration and multi-site rollout Lead enterprise platform migration and integration programs: ERP, HCM, financial systems, and operational technology - coordinating with business partners, overseeing data migration, testing, cutover sequencing, and post-go-live stabilization
Manage multi-site technology deployments across retail or branch locations: system provisioning,



hardware coordination, store-level scheduling, staff training, and phased rollout execution
Partner with other PMs, IT leadership, and solution architects to ensure technical decisions are sound, scalable, and aligned with the enterprise technology roadmap
Change management and organizational readiness Develop and execute change management strategies for enterprise programs: stakeholder impact assessments, communication planning, training design, resistance management, and adoption measurement
Design communication plans and role-based training programs in partnership with HR and L&D;, ensuring content is tailored for diverse audiences across corporate, field, and regional teams
Ensure change plans account for cultural, linguistic, and operational differences across US and Latin American geographies
Track adoption and proficiency metrics post-go-live, identifying gaps and driving corrective action to sustain organizational change
Multi-geography coordination Serve as the central coordination point across US and Latin American program activities - bridging time zones, languages, regulatory frameworks, and operational norms
Conduct program meetings, stakeholder updates, and working sessions in both English and Spanish as required by the audience
Build trusted relationships with regional and country-level leadership to ensure alignment and buy-in throughout program execution
Stakeholder management and executive reporting Provide regular, executive-quality program status reporting to the EPMO Director, senior leadership, and program steering c

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📌 Sr Delivery Lead, Enterprise Programs (Ciudad de México)
🏢 EZCORP
📍 Ciudad de México