Job Description

THE MISSION?
Mama does not compromise with cleanliness and hygiene! ✨ You are the person she trusts to pamper her establishment with one essential objective in mind: customer satisfaction.
You are responsible for the quality of the maintenance in the rooms ️ and common areas.
Thanks to your sense of detail, Mama will remain as good as new, ensuring our guests can have a perfect experience.
Direct coordinator between the subcontracting company & Mama, you control the work carried out and ensure the proper application of the cleaning contract.
You coordinate with the various internal and external services.
You’re in charge of the orders for the laundry and non-consumables (hospitality products and equipment in the room).
As a head of service, you are on the lookout for any malfunctions ⚠️, comments , and customer complaints. ‍♂️

Qualifications

MADE FOR YOU? ONLY IF…
You know how to manage every situation; Master Yoda taught you everything. ‍♂️‍♀️
With a strong sense of communication , you take on the role of intermediary between your management and the subcontracting company.
Your strength is anticipation and organization on all subjects!
Excellent manager ; you’ve mastered cost control, figure analysis & productivity optimization.
You are good at delivering the Mama experience to suppliers and service providers; you have great relationships,



and they love you! ❤️
Rigorous & honest, you know how to manage lost objects perfectly and do everything possible to find their owner.
You want to be at the heart of the action with your team, and not always alone at your office.
Diplomatic and attentive, you work hand in hand with the other departments.
You know how to motivate a team : the morning briefing is bright and effective.
Confidentiality is important to you , what happens at Mama stays in Mama.
Mr. Clean has nothing on you!

YOUR LITTLE EXTRAS :
You have natural authority with a heart of gold.
You have knowledge of Opera Cloud.
With a sense of taste and aesthetics, you have thought of an answer to the question: How many colors can be combined?
When you say you’ll deliver, you always follow through.
You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.

Additional Information

We’re sure you know the beat :
1st verse : We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus : After the successful telephone interview, we will see you at Mama, be ready!

(chorus x2 depending on the position)

Last verse : Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

📌 Housekeeping Manager | Opening Mama Shelter Mexico City (Ciudad de México)
🏢 Mama Shelter
📍 Ciudad de México