About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.

About the role of the Assistant Director of Rooms

As a key member of the Hotel Leadership Team, the Assistant Director of Rooms contributes to strategic and operational decision-making to ensure the overall success of the resort. This role is responsible for delivering exceptional guest experiences, maintaining operational excellence, and fostering employee engagement and satisfaction. The Assistant Director of Rooms ensures that service standards are consistently achieved, guest and employee concerns are addressed promptly and effectively, and departmental objectives align with the resort's vision and goals. The role provides leadership, direction, and oversight for the Front Office, Guest Experience, Concierge, Housekeeping,



and Laundry departments, ensuring seamless operations, exceptional service delivery, and continuous improvement across all areas.

What you will do:

- Provide strategic leadership and operational oversight for the Front Office, Guest Experience, Housekeeping, and Laundry departments, ensuring the seamless daily flow of arrivals, departures, guest services, itineraries, housekeeping, and laundry operations.
- Lead, coach, and develop department managers and team members to foster a culture of engagement, accountability, high performance, and service excellence.
- Champion exceptional guest satisfaction by creating personalized guest experiences, proactively resolving service issues, and handling guest concerns with the highest level of professionalism and hospitality.
- Oversee all Front Office operations, ensuring efficient arrival, departure, and communication processes.
- Maintain the highest standards of cleanliness, presentation, and quality throughout guestrooms, public areas, residential accommodations, and laundry operations, while partnering with Engineering to support the Perfect Room Program and ongoing preventative maintenance initiatives.
- Monitor departmental budgets, labor costs, productivity, supplies, and operating expenses to achieve financial objectives, maximize efficiency,



and support profitability.
- Drive quality assurance and continuous improvement through regular inspections, audits, KPI monitoring, and adherence to brand standards, ensuring exceptional guest experiences and operational excellence.

What you bring:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum 5-7 years of progressive leadership experience in Rooms Division operations within a luxury hotel or resort environment.
- Proven experience managing Front Office, Housekeeping, Guest Experience, and/or Laundry operations.
- Fluency in both English and Spanish, written and verbal (required).
- Experience using Opera and BirchStreet systems (preferred).
- Proficiency in any additional language(s) is considered a plus.
- Strong leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets, financial performance, and operational metrics.
- Excellent problem-solving, organizational, and decision-making skills.
- Proficiency in property management systems and hospitality technology platforms.
- Ability to work adaptable schedules, including evenings, weekends, and holidays as required.

What we offer:

- Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
- Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
- Uniforms: Complimentary Dry Cleaning for Employee Uniforms
- Training & Development: In-house training workshops for line and management employees
- Recognition: Employee

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📌 Assistant Director of Rooms (Baja California Sur)
🏢 Four Seasons
📍 Baja California Sur