At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person - everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What's in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Ciudad de Mexico

The Senior Delivery Lead - Enterprise Programs will join the Enterprise PMO and lead large-scale, cross-functional programs spanning IT, business operations, and multiple geographies across the US and Latin America. The immediate focus of this role is a major multi-country integration program, with ongoing responsibility for enterprise programs as business needs evolve.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Program leadership and governance

- Lead end-to-end delivery of enterprise-scale programs: define program structure, governance model, workstream charters, milestones, risk frameworks, and executive reporting cadence
- Own the integrated program plan across all workstreams,



ensuring dependencies are mapped, critical path is visible, and milestone dates are tracked rigorously
- Establish and run program governance: steering committees, workstream coordination, RAID management, decision escalation protocols, and status reporting
- Drive accountability across workstream owners, ensuring cross-functional teams deliver to plan and that dependencies do not become blockers
- Manage program financials: budget tracking, SOW governance, forecast-to-vigente variance
- Support vendor and third-party governance in partnership with business owners: contribute to SOW development, track milestone-based deliverables, and monitor contract compliance
- Partner with Procurement and Legal on vendor selection, contract negotiations, and change order management as needed
- Conduct regular vendor performance reviews against defined SLAs and KPIs; flag underperformance to business owners for remediation

Technology integration and multi-site rollout

- Lead enterprise platform migration and integration programs: ERP, HCM, financial systems, and operational technology - coordinating with business partners, overseeing data migration, testing, cutover sequencing, and post-go-live stabilization
- Manage multi-site technology deployments across retail or branch locations: system provisioning,



hardware coordination, store-level scheduling, staff training, and phased rollout execution
- Partner with other PMs, IT leadership, and solution architects to ensure technical decisions are sound, scalable, and aligned with the enterprise technology roadmap

Change management and organizational readiness

- Develop and execute change management strategies for enterprise programs: stakeholder impact assessments, communication planning, training design, resistance management, and adoption measurement
- Design communication plans and role-based training programs in partnership with HR and L&D;, ensuring content is tailored for diverse audiences across corporate, field, and regional teams
- Ensure change plans account for cultural, linguistic, and operational differences across US and Latin American geographies
- Track adoption and proficiency metrics post-go-live, identifying gaps and driving corrective action to sustain organizational change

Multi-geography coordination

- Serve as the central coordination point across US and Latin American program activities - bridging time zones, languages, regulatory frameworks, and operational norms
- Conduct program meetings, stakeholder updates, and working sessions in both English and Spanish as required by the audience
- Build trusted relationships with regional and country-level leadership to ensure alignment and buy-in throughout program execution

Stakeholder management and executive reporting

- Provide regular, executive-quality program status reporting to the EPMO Director, senior leadership, and program steering c

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📌 Sr Delivery Lead, Enterprise Programs (Ciudad de México)
🏢 EZCORP
📍 Ciudad de México