Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks
Responsibilities Accountable for managing and overseeing a small team of employees
Ensure delivery of results and contribute to the formulation of procedures
Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment,



and execution of monitoring/testing tool - Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in strategic initiatives for control performance enhancements
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Help in Control & Monitoring Design Assessment (CMDA) meetings
Help to identify any monitoring breaks and suggest enhancements
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Qualifications : 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.




Ability to identify, measure, and manage key risks and controls. - Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.
Ability to foster working relationships with other leaders across multiple lines of business.
Management responsibility of a team.
Strong knowledge in the development and execution for controls - Proven experience in control related functions in the financial industry.
Proven experience in implementing sustainable solutions and improving processes.
Understanding of compliance laws, rules, regulations, and best practices.
Understanding of Citi's Policies, Standards, and Procedures.
Strong analytical skills to evaluate complex risk and control activities and processes.
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
Strong problem-solving and decision-making skills.
Proficiency in Microsoft Office suite, particularly Excel,
PowerPoint, and Word. Familiarity with compliance management software is advantageous.
Education : Bachelor's/University degree or equivalent experience
Job Family Group: Controls Governance & Oversight
Job Family: Quality Assurance, Monitoring & Testing
Time Type: Full time
Most Relevant Skills Analytical Thinking
Assurance Strategy
Constructive Debate
Controls Assessment
Controls Lifecycle
Digital Skills (Including AI)
Policy
Procedure, and Regulation
Risk Remediation
Stakeholder Management.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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📌 Quality Assurance, Monitoring & Testing ManagerCIUDAD DE MEXICO (Nezahualcóyotl)
🏢 Citigroup
📍 Nezahualcóyotl