Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding.

We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and general teams.

Incedo

University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role Description Role Description:

As a Senior Principle Engineer - Platform Support- Salesforce at Incedo, you will be responsible for providing technical support to our clients using the Oracle platform.



You will be expected to diagnose and resolve problems related to the platform and work closely with other Oracle professionals to escalate complex issues as needed.

Roles & Responsibilities:

- Provide technical support for Salesforce platforms, including troubleshooting and issue resolution.
- Collaborate with stakeholders to identify and prioritize support requests, and ensure timely and effective resolution.
- Proactively identify and address potential issues, and make recommendations for continuous improvement.
- Develop and maintain support documentation, including knowledge base articles and user guides.
- Foster a collaborative and supportive work environment, promoting open communication and teamwork.
- Demonstrate strong leadership skills, with the ability to inspire and motivate team members to perform at their best.

Technical SkillsSkills Requirements:

- Expertise in Salesforce platform administration and maintenance
- Experience with Integration tools and techniques, including Salesforce APIs
- Proficient in Salesforce configuration and customization
- Knowledge of Data Management best practices and tools

Nice-to-have skillsQualificationsQualifications

- 13-15 years of work experience in relevant field
- B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

Company Value We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Career Opportunities: Sales force Developer (50929) (México)
🏢 Incedo
📍 México