The Client Advisor is a highly client facing role with the proven experience to achieve preset sales objectives and exceeds sales targets by proactively developing a network of clients. A Client Advisor needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique.

Responsibilities

- Achieving sales goals, while balancing daily business and High Jewelry sales

- Responsible for developing a network and a loyal clientele

- Attend social functions within the community to generate new business

- Invite current and prospective clients to in-boutique events and reach out through social media and other tools

- Responsible for active participation in CRM initiatives

- Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting

- Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly

- Provide excellent customer service – following up on after sales service and follow the repair process from start to finish





- Must work to ensure customer satisfaction

- Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests

- Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique

Qualifications

- 5-7 years in a fast-paced luxury sales background
- A Bachelor’s Degree or Jewelry Certification is preferred

- Strong understanding of Client expectations and customer priorities

- Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously

- Ability to establish and maintain effective relationships with customers and gain their trust and respect

- Excellent interpersonal and communication skills are a must.

- Multilingual skills required

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

📌 Client Advisor (Ciudad de México)
🏢 Van Cleef u0026amp; Arpels
📍 Ciudad de México