We're Founders Arm, a recruitment partner connecting top international talent with leading US startups.

We are seeking a Head of Operations to lead day-to-day operations for a fast-growing e-commerce SaaS startup, owning support team management, VA workflows, and operational systems. This role suits proactive operators who thrive in startup environments and want real ownership without needing step-by-step direction.

Salary: Top-of-market salary paid in USD

Location: Remote

Type: Full-time

Key Responsibilities

- Own and manage the support team so leadership isn't pulled into day-to-day questions
- Build deep product knowledge quickly to unblock support and operations independently
- Manage the VA team and set up systems such as CRM workflows and email campaigns
- Run growth and operations experiments: test new tools and platforms and ship them
- Move work forward through ambiguity without needing a detailed daily checklist




- Identify gaps in processes and fix them proactively

Candidate Profile

- Fluent in English, both written and spoken
- Proven experience in a senior operations role at a startup or fast-growing company
- Experience managing support teams and remote VAs
- Hands-on with CRM tools, email automation, and building operational workflows
- Highly proactive, able to learn a technical product quickly and execute independently
- E-commerce or e-commerce-adjacent experience is a strong plus, especially servicing online stores or merchants

Why This Role

- Earn in USD while working remotely
- Work directly with startup founders on high-impact operational decisions
- Own and shape the operations function as the company scales
- Step into a senior leadership role with long-term growth potential

📌 Head of Operations (México)
🏢 Founders Arm
📍 México