Key Responsibilities

Manage day-to-day revenue operations execution. Oversee proactive sweeps and reactive ticket queues. Own SLA attainment and resolution metrics. Manage capacity planning and workload distribution. Ensure quality, auditability, and process compliance. Identify automation and process improvement opportunities. Act as the operational point of contact for stakeholders. Lead, coach, and develop the analyst team.

Tools & Technologies

Service Now (SNOW) Hopper Blue MSSales / MSR MSRA AM Tool Power BI Excel Microsoft Teams M365 Copilot

Required Qualifications

Postgraduate degree or equivalent. 8-10 years of business process operations experience. 3+ years leading delivery teams. Experience managing SLA-driven operations. Strong operational analytics skills. Team leadership and coaching experience. English C1 proficiency.

Preferred Qualifications

Revenue Operations / Revenue Assurance experience. Customer supplier/vendor management experience. Experience in transition and knowledge transfer activities.

📌 Revenue operations (México)
🏢 Allyis
📍 México