SUMMARY

Aids and supports sales in customer service activities. Maintains customer relations, handles customer issues and utilizes systems to process data. Responds to customer needs regarding account status, technical product application and warranty claims.

ESSENTIALDUTIESANDRESPONSIBILITIES

include,butarenotlimitedto,thefollowing:

Engageswithcustomersconcerningnewandexistingpurchaseordersorquotes,documentinganychanges. Keepsallcustomerrecordsandinformationupdatedandaccurate. Preparescustomerproductexpectation/pricequotations. Entersandacknowledgescustomerorders. Maintains Customerduedatesonorders. Maintainshippingscheduleandinformation. Coordinatesproductshipmentswithinternaldepartmentsincludingbutnotlimitedtoscheduling,production,warehouse,andfinance Documentsandresolvescustomerissuesandcomplaintsregardingorderstatus,warranties,damage,freightclaims,credits,specialinvoices,andanyotherissuesutilizingappropriatesystems Understandsandappliesqualitystandardsapplicabletothepositionandmaintainsstandardoperatingproceduresindocumentcontrolfiles Staysabreastofcustomerordersandmaintainsrelatedinformationtoensuretimelyandaccurateproductionandshipmentofproduct Obtainsproductandapplicationknowledgeinordertoaddresscustomerneedsandpromotesalesofneworadditionalservices Issuesinvoicesandcredits,assumingalignmentwithfinancedepartment;applytocustomers’supplierportalsasrequired Ordersmanagementwithincustomers’supplierportals;mayincludeacceptingorrejectingorders Engageswithcustomeraccountspayabledepartmenttoresolveanypastdueinvoices,assumingalignmentwithfinancedepartment Processesandprovidescommercialinvoicesandcustomsdocumentationforinternationalshipments Createsreportsandcorrespondenceforcustomeranddepartmentuse,miscellaneousclericalfunctions,includingtyping,filing,dataentry,answeringtelephones,coveringforotherpersonnelwithinthedepartmentintheirabsence Prepares Customerreportsneededonsalesactivities QUALIFICATIONREQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATIONand/or EXPERIENCE Twoyearseducationfromcollegeortechnicalschool,oronetotwoyearsrelatedexperienceand/ortraining;orequivalentcombinationofeducationandexperience. Proficiencyonan IBMcompatible PCusing Microsoft Word, Excel Windows. Experiencewith ERPand CRMonlinecomputersystems LANGUAGESKILLS

Fluencyin Englishisrequired. Theabilitytoread,analyze,andinterpretdocumentsandtheabilitytoeffectivelypresentinformationtoalllevelsofemployeesincludingtopmanagementinavarietyofsettingsisrequired.

Travelrequirements:

📌 Sales operations coordinator (Lerma)
🏢 Clear Destination
📍 Lerma