Collections Specialist — U. S. Collections (Advanced English) Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a Recovery Specialist to join our Recovery & Collections team, managing delinquent accounts in the U. S. consumer lending market — someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals. If you thrive in a fast-paced environment, love the satisfaction of closing an account, and want your earnings to reflect your results, we want to hear from you. What You'll Do Own a personal queue of 1,500+ U. S. accounts, reaching out to customers by phone, text, email, and letter to set up payment arrangements Negotiate payment plans and settlements that get results while treating every customer with respect Handle inbound and outbound calls with confidence, using active listening and smart call control Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar Resolve problems and de-escalate conflicts like a pro Collaborate with a specialized, tight-knit collections team Meet — and beat — monthly collection goals and KPIs Work in full compliance with the FDCPA and all U. S. state and federal regulations What You Bring Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U. S. customers) 1+ years of U. S.



market collections experience in a call center or retail environment Hands-on experience with 1–365 day delinquent accounts and an understanding of charge-offs Proven ability to negotiate and close delinquent accounts — this is the heart of the role Creativity and resourcefulness when working with delinquent customers — you'll have real latitude to find solutions A competitive, results-driven mindset — you like to win, and it shows in your numbers Coachability — you welcome feedback and follow through on what you commit to Adaptability to different personalities and the ability to stay cool under pressure Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once Discretion with confidential and compliance-related information Flexibility to work Saturdays based on portfolio and business needs What We Offer Uncapped collections performance bonus — your results set your ceiling ⏰ Monthly punctuality bonus Grocery vouchers (vales de despensa) Statutory benefits from day one (IMSS) Company-paid uniforms once hired Monthly Friday Recognition Event to celebrate top performers ➕ Additional company benefits and recognition programs Comfortable indoor office environment in Polanco Schedule Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time) Ready to put your English and negotiation skills to work? Apply today — we can't wait to meet you. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

📌 Collections specialist (Polanco)
🏢 GENESIS MANAGEMENT
📍 Polanco