28 sep
|
Cisco Systems
|
Xico
28 sep
Cisco Systems
Xico
Cisco ThousandEyes is seeking a dedicated Customer Engineer in Mexico City to lead complex investigations, leveraging logs and network data to diagnose issues and guide timely resolutions.
You will mentor engineers and collaborate with product teams to enhance support quality and product usability.
In this role, you will work across chat, email, phone, and 24-hour support, coordinating escalations and creating automation/documentation to reduce repetitive work while improving outcomes for
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📌 Escalation Engineer: Lead Critical Customer Issues (Xico)
🏢 Cisco Systems
📍 Xico