Are you passionate about creating exceptional customer experiences while building your career in a global and innovative environment?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Polanco, Mexico City ( hybrid role ). Support the resolution of customer complaints and service issues by partnering with internal stakeholders.
Build and maintain strong relationships with customers and commercial teams.
Support process improvement initiatives that enhance customer satisfaction and operational efficiency.

Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering or a related field.
~+2 years of experience in Customer Service, Order Management,



Supply Chain, Logistics or a related function.
~ Intermediate to advanced English proficiency , both written and verbal.
~ Strong customer service orientation and commitment to delivering an excellent customer experience.
~ Proficiency in Microsoft Office , particularly Excel.
~ Ability to collaborate with cross-functional and global teams.

Knowledge of the Health & Biosciences , biotechnology, food ingredients, healthcare or related industries.
Exposure to customer service or order management processes within a multinational environment.

Professional onboarding and training opportunities from day one.
Exposure to a global organization and international stakeholders.
We are a general leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.

📌 Customer Service Analyst - Health & Bioscience (Ciudad de México)
🏢 Iff
📍 Ciudad de México