About us:
We are a growing immigration law firm committed to providing exceptional legal services and a high-quality client experience. Our team is guided by strong values, professionalism, collaboration, and a commitment to serving our clients with care and excellence.

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Role Summary: At The Cruz Law Office, APC, our absolute priority is the client. We are looking for a specialist to serve as the primary point of contact for all financial inquiries, providing empathetic, human, and solution-oriented service. The adecuado candidate must have an accounting background and a highly analytical ("numbers-friendly") mindset to audit accounts and manage complex invoices.

You will be my right hand: someone who can accurately crunch numbers with pinpoint precision, draft professional correspondence, manage collections, seamlessly navigate multiple platforms, and deliver exceptional customer service, ensuring our clients feel supported and understood at all times.

Key Responsibilities:

- Customer Service (Priority #1): Act as the main liaison for financial inquiries. Maintain constant communication (via phone and email) to explain statements, resolve doubts, process payments, and handle any concerns with extreme patience and professionalism.
- Billing Management: Prepare, review, and issue itemized billings, ensuring every charge, time entry, and adjustment is reflected with complete transparency and accuracy.
- Collections & Accounts Receivable: Proactively follow up on past-due invoices and contact clients regarding pending payments. Manage the collections process with a balance of firmness, tact, and excellent customer service to secure payments while maintaining positive client relationships.
- Auditing & Number Control: Audit account statements, review fund transfers,



and verify balances. We need someone who is not afraid of numbers and can catch discrepancies before they reach the client.
- Administrative Support & Correspondence: Impeccably draft formal documents, including letters of representation, direct client correspondence, adjustment notices, and refund letters.
- Multitasking & Platform Management: Efficiently operate various management systems and platforms simultaneously to keep departmental records, files, and workflows highly organized.
- Direct Assistance: Work as my trusted assistant in the billing department, supporting daily organization, case tracking, and the optimization of collection processes.

Must-Have Requirements:

- Education: Accounting degree, diploma, or certification (A 4-year university degree is not strictly required, but verifiable training and experience in accounting are mandatory).
- Numbers-Friendly: Strong aptitude for accounting, account auditing, and working fluently with numbers. This is not a basic administrative role.
- Multitasking & Tech-Savvy: Proven ability to multitask and seamlessly manage multiple platforms and management software simultaneously without losing attention to detail.
- Customer Service Vocation: A genuine passion for client care. Ability to handle sensitive financial conversations (including collections) with tact, empathy, and clarity.
- US Schedule (Pacific Time): Full availability to work in sync with California office hours to ensure uninterrupted client support.
- Bilingual (English & Spanish): Excellent command of both languages, both spoken and written. Impeccable spelling and grammar are crucial for drafting formal legal correspondence.

Position Details

Job Type: Full-Time
Schedule: Monday–Friday, 9:00 AM – 5:30 PM PST
Compensation: $8 USD per hour
Work Location: Remote

Lugar de trabajo: Empleo remoto

📌 Billing & Customer Service Specialist (Accounting & Administrative Profile) (México)
🏢 Confidential
📍 México