We at Coforge are hiring Call Center Agents who can provide inbound Customer Support for Banking & Financial Service Products.

- This is an onsite role based in Mexico City. We are looking for agents who can start as soon as possible.
- The monthly pay rate is MXN $15,000, along with benefits such as vacation days, food coupons, performance bonuses, and more. Candidates should be available to work a 10-hour shift.

Key Responsibilities:

- Handle inbound voice calls with professionalism & empathy.
- Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.




- Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
- Assist with escalations and ensure timely resolution.
- Accurately document all interactions in client systems.

Requirements:

- 6-9 months of call center experience.
- Fluent in English (B2+ to C1 level).
- Must reside within 1.5 hours of the site.
- Comfortable with 10-hour shifts.
- Strong customer service, communication, and problem-solving skills.
- Ability to follow client systems, policies, and compliance standards.

Skills Required:

VOICE

Location:

Cuauhtemoc, MX

📌 Call center agent (Ciudad de México)
🏢 Coforge
📍 Ciudad de México