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The Royal Caribbean Group’s HR Transformation Team has an exciting career opportunity for a full-time Manager HR System Design reporting to the Director HR System Design

This position works on-site in Mexico City

Position Summary:

The Manager HR System Design is a hands-on HR Technology leader responsible for managing a team of HR Systems professionals while actively participating in the configuration administration support and enhancement of SAP SuccessFactors and related HR applications

This role serves as the bridge between business stakeholders and technical delivery teams ensuring requirements are translated into scalable system configurations and high-quality solutions The Manager provides technical leadership oversees delivery execution and remains engaged in day-to-day platform design configuration testing and troubleshooting activities

RESPONSIBILITIES

Product Administration & Configuration

- Perform and oversee hands-on configuration of SAP SuccessFactors and related HR platforms
- Configure and review:
- Business Rules
- Workflows
- Role-Based Permissions (RBP)
- Field Configurations
- Templates
- Security Settings
- Page Layouts

Support implementation of new functionality enhancements integrations
- and releases
- Troubleshoot complex system issues and partner with technical teams on resolution activities
- Ensure configuration consistency and governance compliance

Team Leadership

- Lead a team of Analysts and Leads supporting HR platforms
Provide technical guidance coaching
- and development opportunities
- Review solution designs and ensure delivery quality




- Support resource planning and workload management
- Promote best practices and technical standards across the team

Backlog & Requirements Management

Partner with stakeholders to intake evaluate

- and prioritize enhancement requests
- Translate business requirements into technical configurations and system designs
- Estimate effort and support delivery planning activities
- Maintain backlog governance and ensure delivery transparency

SDLC Testing & Release Support

- Lead and participate in SDLC activities
- Ensure proper execution of:
- Unit Testing
- System Testing
- Regression Testing
- UAT Support

- Coordinate defect management and issue resolution activities
- Support production deployments and release management processes
- Validate solutions against business and quality requirements

Stakeholder Collaboration

Partner with HR Operations Talent Acquisition Learning Compensation Payroll

- and IT teams
- Act as a trusted advisor on platform capabilities and configuration options
- Support adoption of new functionality and continuous improvement initiatives
Develop technical documentation knowledge articles
- and support materials

Operational Support & Continuous Improvement

- Monitor platform performance and system health
- Identify optimization opportunities and implement sustainable solutions
Support compliance audit
- and data integrity activities
- Evaluate SuccessFactors releases and recommend adoption of new capabilities
Escalate key risks dependencies
- and operational concerns





QUALIFICATIONS KNOWLEDGE AND SKILLS

7+ years of experience supporting HR technology HRIS platforms

- or enterprise applications
- 3+ years of hands-on SAP SuccessFactors configuration experience
- 2+ years of people leadership experience
- Strong configuration expertise in at least one or more SuccessFactors modules:
- Employee Central
- Recruiting
- Onboarding
- Performance & Goals
- Compensation
- Learning
- Succession

- Experience with:

- Business Rules
- MDF Objects
- RBP
- Workflows
- Integrations
- Data Management

Strong troubleshooting testing
- and release support experience
- Experience working within Agile and SDLC environments
- Ability to translate business requirements into scalable technical solutions
- SAP SuccessFactors certifications preferred

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!The position is not eligible for work authorization sponsorship

Agency and Third-Party Submissions: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

📌 Manager, HR System Design (Ciudad de México)
🏢 Royal Caribbean Group
📍 Ciudad de México