Job Description

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Service Engineer

As a Service Engineer for Schleuniger, a Komax Company, you will provide technical support within the designated territory by maintaining contact with established customers, providing customers with technical support and training, and acting as a liaison between the customer and the company.

This position is full-time, Monday-Friday, working in the office at our Querétaro, Mexico location.

Main responsibilities :

- Diagnose and repair Schleuniger machines (electro-mechanical and pneumatic).
- Provide technical support for customers, employees, and sales representatives.
- Travel for field service repairs at the customer’s location and repair machines at the office.
- Provide systems (hardware and software) troubleshooting as required for machines.




- Provide machine operator and maintenance training for our customers and sales representatives.
- Ensure proper documentation is processed, and all systems are kept current as instructed.
Maintain and optimize a set parts inventory limit.

- What you bring to the table:

- Bachelor's Degree in technical discipline strongly preferred; additional directly related experience may be substituted for years of education.
- Strong software skills and electro-mechanical aptitude required.
- Minimum five years of relevant experience
- Must be fluent in English and Spanish (both verbal and written)
- Excellent verbal and written communication skills.
- Excellent Computer skills required.
- Professional telephone manner
- Multi-tasking capability and excellent follow-up skills.
- Team-oriented with strong customer service skills.
- Valid Driver’s License and Passport required.

Information at a Glance

Posting Location: El Marques

Professional area: Sales & Service

Career Level: Professionals

Employment Type: Fulltime

Do you have any questions?
For further details, please contact:

Melissa Soucy

📌 Service Engineer (El Marqués)
🏢 Komax Holding
📍 El Marqués