Collections Specialist — U.S. Collections (Advanced English)Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped BonusAre you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a Recovery Specialist to join our Recovery & Collections team, managing delinquent accounts in the U.S. consumer lending market — someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.If you thrive in a fast-paced environment, love the satisfaction of closing an account, and want your earnings to reflect your results, we want to hear from you.What You'll Do- Own a personal queue of 1,500+ U.S. accounts, reaching out to customers by phone, text, email, and letter to set up payment arrangements- Negotiate payment plans and settlements that get results while treating every customer with respect- Handle inbound and outbound calls with confidence, using active listening and smart call control- Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar- Resolve problems and de-escalate conflicts like a pro- Collaborate with a specialized, tight-knit collections team- Meet — and beat — monthly collection goals and KPIs- Work in full compliance with the FDCPA and all U.S. state and federal regulationsWhat You Bring- Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)- 1+ years of U.S.



market collections experience in a call center or retail environment- Hands-on experience with 1–365 day delinquent accounts and an understanding of charge-offs- Proven ability to negotiate and close delinquent accounts — this is the heart of the role- Creativity and resourcefulness when working with delinquent customers — you'll have real latitude to find solutions- A competitive, results-driven mindset — you like to win, and it shows in your numbers- Coachability — you welcome feedback and follow through on what you commit to- Adaptability to different personalities and the ability to stay cool under pressure- Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once- Discretion with confidential and compliance-related information- Flexibility to work Saturdays based on portfolio and business needsWhat We Offer- Uncapped collections performance bonus — your results set your ceiling- ⏰ Monthly punctuality bonus- Grocery vouchers (vales de despensa)- Statutory benefits from day one (IMSS)- Company-paid uniforms once hired- Monthly Friday Recognition Event to celebrate top performers- ➕ Additional company benefits and recognition programs- Comfortable indoor office environment in PolancoSchedule- Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time)Ready to put your English and negotiation skills to work? Apply today — we can't wait to meet you.We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

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