At Cognizant we have an idóneo opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!
Qualifications
7+ years of hands-on experience with Inductive Automation Ignition (v8.x)
Proficiency in Python scripting within the Ignition environment
Strong understanding of industrial communication protocols: OPC-UA, Modbus TCP/RTU, DNP3, MQTT
Experience with relational databases: SQL Server, MySQL, or PostgreSQL (query writing, stored procedures)
Familiarity with PLC/DCS platforms (Allen-Bradley, Siemens, Schneider, Honeywell, DeltaV)
Working knowledge of networking fundamentals: TCP/IP, VLANs, firewalls, and OT/IT convergence
Experience with Ignition MES, Sepasoft modules (OEE, SPC, Track & Trace)
Familiarity with CI/CD pipelines and DevOps practices applied to OT/SCADA environments
Experience with cloud-connected SCADA or IIoT architectures (AWS, Azure IoT, MQTT Sparkplug B)
ADVANCED ENGLISH IS A MUST
Hybrid role in Mexico City, Guadalajara, Monterrey or Queretaro
Roles and Responsibilities
Act as the primary support contact for production issues across Ignition and IIoT systems
Troubleshoot incidents across the full stack
Shop-floor devices → OPC-UA/Kepware → Ignition → MQTT/Kafka → Cloud
Monitor and resolve issues impacting
Data availability, latency, and integrity
Gateway performance and connectivity
Handle incidents via ITSM tools (ServiceNow/Jira) with SLA adherence
Perform Root Cause Analysis (RCA) and implement preventive measures
Support multi-site and multi-gateway environments (local + cloud gateways
Administer Ignition Gateway (Edge & Enterprise deployments)
Installation, upgrades, patching,



and configuration
Manage Tag historian and store-and-forward systems, Alarms, reports, transaction groups, and MES modules
Monitor Gateway CPU, memory, tag execution rates, OPC connections and tag health
Perform Backup & disaster recovery drills
System audits and performance optimization
Support PLC/DCS integrations via OPC-UA, Modbus, DNP3, and other industrial protocols
Maintain and troubleshoot database connections (MS SQL Server, MySQL, Oracle, PostgreSQL)
Collaborate with network engineers to maintain firewall rules, VPN tunnels, and VLAN segmentation for OT/IT networks
Assist in integrating Ignition with ERP/MES systems (SAP, Oracle, Plex) via REST/SOAP APIs
Develop and maintain Python scripts within Ignition for automation, data processing, and alarm management
Create and modify Perspective/Vision screens for operational dashboards and operator displays
Build and maintain transaction groups, named queries, and stored procedures for historian data
Partner with process engineers and plant operators to gather requirements and implement improvements
Participate in change management processes and ensure proper testing before production deployments
Contribute to on-call rotation for 24/7 production support coverage
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
#J-*****-Ljbffr

📌 Ignition Support Engineer (Xico)
🏢 Cognizant
📍 Xico