Sinch in Mexico City is hiring a Support Analyst to provide technical and operational assistance, resolving incidents and service requests within SLAs.
You will troubleshoot platforms, APIs, and integrations while maintaining clear communication with customers.
You will triage tickets using Zendesk/Jira/ServiceNow, coordinate with Product and Engineering for escalations, and help drive process improvements in a fast-paced environment.
English proficiency required.
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