Key Responsibilities- Manage day-to-day revenue operations execution.
- Oversee proactive sweeps and reactive ticket queues.
- Own SLA attainment and resolution metrics.
- Manage capacity planning and workload distribution.
- Ensure quality, auditability, and process compliance.
- Identify automation and process improvement opportunities.
- Act as the operational point of contact for stakeholders.
- Lead, coach, and develop the analyst team.Tools & Technologies- ServiceNow (SNOW)- Hopper Blue- MSSales / MSR- MSRA- AM Tool- Power BI- Excel- Microsoft Teams- M365 CopilotRequired Qualifications- Postgraduate degree or equivalent.
- 8-10 years of business process operations experience.
- 3+ years leading delivery teams.
- Experience managing SLA-driven operations.
- Strong operational analytics skills.
- Team leadership and coaching experience.
- English C1 proficiency.Preferred Qualifications- Revenue Operations / Revenue Assurance experience.
- Customer supplier/vendor management experience.
- Experience in transition and knowledge transfer activities.

📌 Revenue Operations (Tejupilco de Hidalgo)
🏢 Allyis
📍 Tejupilco de Hidalgo