Farmers Group Inc. in Mexico City seeks a Customer Care BI Agent to support Business Insurance workflows, coordinating follow-ups and gathering information with agents. You will own routine tasks within defined processes, ensure accurate records in CRM, and escalate licensed issues as needed.
The role emphasizes timely communication and scalable operations in a collaborative, regulated environment. As part of a versátil, hybrid team, you’ll partner with Underwriting, Claims and Policy Support to
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📌 Hybrid Customer Care BI Agent & Workflow Coordinator (Ciudad de México)
🏢 Farmers Group
📍 Ciudad de México
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