Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
The Client Advisor is a highly client facing role with the proven experience to achieve preset sales objectives and exceeds sales targets by proactively developing a network of clients. A Client Advisor needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique.
Responsibilities Achieving sales goals, while balancing daily business and High Jewelry sales
Responsible for developing a network and a loyal clientele
Attend social functions within the community to generate new business
Invite current and prospective clients to in-boutique events and reach out through social media and other tools
Responsible for active participation in CRM initiatives
Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting




Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
Provide excellent customer service – following up on after sales service and follow the repair process from start to finish
Must work to ensure customer satisfaction
Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique
Qualifications 5-7 years in a fast-paced luxury sales background
A Bachelor's Degree or Jewelry Certification is preferred
Strong understanding of Client expectations and customer priorities
Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
Ability to establish and maintain effective relationships with customers and gain their trust and respect
Excellent interpersonal and communication skills are a must.
Multilingual skills required
Richemont offers a generous compensation and benefits package for eligible employees.
In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

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📌 Client Advisor (Nezahualcóyotl)
🏢 MX02 Richemont de Mexico S.A.deCV.
📍 Nezahualcóyotl