Interact with external and internal customers in a professional, friendly, and courteous manner through all forms of communication, including written and verbal. Maintains a positive and enthusiastic approach at all times.
Process customer orders through ERP system from fax or email in a timely manner.
Provide pricing and delivery information, proactively follows up on customer requests
Demonstrates a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction.
Resolves customer complaints and problems in a timely manner.
Manage, organize and prioritize workload to maximize completion of daily responsibilities.
Makes a strong effort to develop appropriate solutions prior to engaging manager on complex issues.
Assist customers by checking on orders, processing returns, and solving order issues.
Answer standard product questions and provide standard product quotes for customers.
Interact with external and internal customers in a professional,



friendly and courteous manner though all forms of communication including written and verbal. Maintains a positive, enthusiastic approach at all times.
Learn, understand and implement department policy and procedures.
Acts as a liaison between the customer, production and/or shipping to address and resolve problems.
Maintain customer files by organizing paperwork and updating customer information in ERP system and other databases
Performs all other duties as assigned or requested
Education/Certifications Bachelor's degree
Experience Minimum two-years’ experience working in sales/customer service in technical or related field
Qualifications Bi-lingual
Working knowledge of ERP, MRP, and MS Office Suite
Attention to detail, accurate
Strong mathematical skills
Ability to multi-task and manage multiple projects in a fast-paced environment.
Strong oral and written communication skills
Ability to work independently and with a team in a remote environment.

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📌 Cus tomer Service Representative (Centro Cívico)
🏢 OFERTA CONFIDENCIAL
📍 Centro Cívico