The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

As a Service Engineer for Schleuniger, a Komax Company, you will provide technical support within the designated territory by maintaining contact with established customers, providing customers with technical support and training, and acting as a liaison between the customer and the company.

This position is full-time, Monday-Friday, working in the office at our Querétaro, Mexico location.

Main responsibilities:

Diagnose and repair Schleuniger machines (electro-mechanical and pneumatic).

Provide technical support for customers, employees, and sales representatives.

Travel for field service repairs at the customer's location and repair machines at the office.





Provide systems (hardware and software) troubleshooting as required for machines.

Provide machine operator and maintenance training for our customers and sales representatives.

Ensure proper documentation is processed, and all systems are kept current as instructed.

Maintain and optimize a set parts inventory limit.

What you bring to the table:

Bachelor's Degree in technical discipline strongly preferred; additional directly related experience may be substituted for years of education.

Strong software skills and electro-mechanical aptitude required.

Minimum five years of relevant experience

Must be fluent in English and Spanish (both verbal and written)

Excellent verbal and written communication skills.

Professional telephone manner

Multi-tasking capability and excellent follow-up skills.

Team-oriented with strong customer service skills.

Valid Driver's License and Passport required.

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📌 Service Engineer (Santiago Mexquititlán Barrio 1ro.)
🏢 Komax Group
📍 Santiago Mexquititlán Barrio 1ro.