Plata Card is seeking a Business Analyst to own the antifraud customer-experience within Customer Care. You will turn antifraud journeys, rules, and handoffs into a coherent product, measuring success with SLAs and clear metrics while collaborating with engineering, data, and operations teams.
You will establish baselines, run stakeholder interviews, and build a prioritized backlog. Expect milestones in 0–3 and 3–6 months, with early wins like faster resolutions, fewer escalations, and improved