Keedian (formerly Tutenlabs) is transforming how buildings operate - combining technology implementation, AI-powered optimization, and managed services to help multi-site organizations cut costs, reduce emissions, and move from reactive fixes to predictive performance. Our vision is bold: a future where buildings run autonomously, so our clients can focus on what matters most

Location: This position is 100 % remote - where we prioritize candidates in Mexico and Colombia!

Responsibilities

- Process Inbound and outbound Call Center Phone calls

- Create and process Ticket Requests documenting work performed.

- Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.

- Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.

- Direct on-site third-party personnel supporting the technical troubleshooting process.

- Interpret and analyze data from all types of heating, ventilation, air conditioning and refrigeration (HVAC/AC - Air Conditioning) and lighting systems.

- Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency and troubleshooting.

Minimum requirements

- Aailability to work nights, weeekday or weekends, average 8hour per shifr,



ranging from 8pm to 4am (Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.).

- Language proficiency, native Spanish and advanced English (C1).

- Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.

- Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.

- Capability to communicate technical information in an accessible manner to non-technical personnel.

- Collaborative mindset.

Desirable requirements

- Active Student or if you have a bachelor's degree / electrical, mechanical or related engineering is a plus.

- Great interpersonal skills and Excellent inclination for learning new systems.

Benefits package:

- 100% remote work.

- Versátil schedule.

- Day off on your birthday.

- Reduced hours on Fridays.

- Superior vacation days.

- Sick leave days.

- Moving day off.

- Support for studies, training, and languages.

- Referral program.

We are proud to be a team that celebrates, supports, and promotes all kinds of diversity; we are committed to equal opportunities regardless of nationality, ethnicity, skin color, gender, gender expression, disability, or religion.

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📌 Bilingual Troubleshooting Support (Ciudad de México)
🏢 Keedian
📍 Ciudad de México