Redial BPO in Mexicali, Baja California is seeking an IT Help Desk Tier 2 to provide advanced technical support, resolve escalations from Tier 1, and help maintain stable IT operations.
The role requires a bachelor’s degree in information technology or engineering, 3+ years of IT support experience, and English at B2 level. You will document incidents, support PCI-DSS/ISO 27001 aligned activities, and mentor Tier 1 staff. Office-based, with on-site duties and occasional extended hardware tasks.
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📌 On-Site IT Help Desk Tier 2: Networks & Troubleshooting (Mexicali)
🏢 Redial Bpo
📍 Mexicali
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