Zendesk, Inc. is seeking an Information Technology Specialist (Incident Responder) to be based in Mexico City.
You will triage incidents, coordinate with resolver teams, and contribute to post-incident reviews within a hybrid SRE model.
The role emphasizes fast triage, clear documentation, on-call responsiveness, and collaboration with Observability, Problem Management, and platform teams to reduce MTTR and improve reliability of critical SaaS apps.
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